Business case to successfully justify a suitable Knowledge Management Essay

Business case to successfully justify a suitable Knowledge Management System (KMS) for managing its tacit knowledge - Essay Example This thesis report highlights the importance of Knowledge Management System in an information-consulting firm that makes implementations of solutions like ERP in order to validate and substantiate the administration of its tacit knowledge. In addition, the Knowledge management theories, methods, and structural design that the enterprise can implement will come under evaluation in conjunction with the knowledge assessment of the company’s tacit knowledge, and will identify the necessary and existing gaps. Based on the assessments and the gap analysis, a framework and collection of possible approaches comes under proposal and recommendation that can better understand the needs of the talked about enterprise, reduce and shrink the threats involved in a Knowledge management system, and eventually facilitate the company in its development and growth. Furthermore, the discussion of the paper will also highlight and accentuate the advantages of a Knowledge Management System that will contribute to the business value of the ABC consulting firm and its productivity. Background Information As the world has entered into the twenty first century, it has undergone many technological advancements and improvements and the industries are transforming their manual processes onto technology-based processes. With this increasing demand of technology, and the growing competition, it becomes complicated and challenging to react to such market oscillations and instability. Therefore, several corporations are moving towards the implementation of solutions such as Enterprise Resource Planning (ERP), which is considerably one of the best solutions for the integrated processes, which raise and augment the competitive advantages of the corporations’ (Khosrowpour, pp. 115-118, 2001). The service provider or the information consulting company of these kinds of solutions is the subject of study and report that comes under limelight. Customization has always come under contempl ation and observation as the best alternative way out of any situation, trouble, or different business scenarios from the standard ones that the customer experiences during the implementation phase. It is imperative to comprehend the business processes coupled to the experience factor for the administration of designed and spontaneous situations while implementation. Therefore, during the entire life cycle of the ERP implementation, Knowledge Management is the key and crucial aspect that comes under utilization by the employees in the information-consulting firms (Khosrowpour, pp. 115-118, 2001). The entire life cycle comprises of planning, business process analysis, requirement mapping, gap analysis, system design and configuration, data conversion, communications, end-user trainings, pilot run and production run. As these processes are